Grow your BUSINESS

WITH “SATISFIED” CUSTOMERS

myBuro – Cloud based Service & AMC CRM solution helps to
improve customer satisfaction, unified customer communication,
transparancy in service with customers, improvement in team work, saves cost and time of repeated visits.

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Why Service CRM ?

In today’s technology-dominated world, customers demand and expect a whole new level of attention. With myBuro Service CRM, you can create a full 360-degree view of your customer regardless of who in your company is talking to the customer. It also gives you the chance to:

Installations

Manage installations along with product details, serial number and location of installation. A knowledge base of product installation guides, videos, FAQ are easily available in customers login.

Support Calls

Customer portal to raise a complaint which can be assigned to engineer from admin login. Engineer can complete the support call using engineer’s login. Customers will be notified once call completed.

Engineer Android APP

Engineers can use moboile app to complete or update field support calls assigned to them with solution details with Geo-Location ,photo, Remarks, Material replaced if any, re schedule visit etc

AMC Management

AMC against installations along with provision of auto scheduling of preventive calls. Assigning support call limits during the AMC period, details can be tracked by customer on the portal.

Customer Portal

Customers from the portal can raise a complaint against to the installations or AMC. History of all the transactions such as Installations, Support Calls, AMC Service Calls and Repairing Material.

Repairing Material

Repairing material received from customer, repairing material sent to Supplier or service centers, received from supplier, and then sent to customer via email ,whatsapp notifications

Our Customers

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